Public Sector Innovation

The Public Sector Innovation is where all aspects of Innovation in Government, Civil society and tech-enabled institutions intersect to create value. The PSI team aims to develop digital solutions, provide analysis, gather technical requirements, and finally structure technology and systems in institutions to prepare and gradually bring about change management in the public sector.


  • Creation of re-use technologies for public sector efficiency in service delivery
  • Establishment of working models in the public sector to foster innovation about long-term change management and constant evolution. These include business process mapping project management standards.
  • Establishment of IT building blocks to allow for effective service delivery and reach to the citizens. These many include citizen engagement, civil registry, customer relationship management, content management, workflow management, overall IT architecture and mass service digitization

Projects and Their Impact:

One multi-tenant content management system for all government of Rwanda websites and civil society agencies. On this project, there is one template for all ministries, one template for all districts and one template for all embassies with the intention to harmonize information and how the government communicates with citizens.

The user experience of citizens when accessing the government of Rwanda information is now harmonized, clean and simplified. For example, all content on the Ministry of Health Website is in the same place as content on the Ministry of ICT website, Ministry of Education and so on. Initially, every institution had its own design website, and this made it hard for citizens to navigate the different content bits and harder to maintain and manage security threats as well as phishing. has onboarded 315 government of Rwanda and Public Sector websites, which are accessed by over 10,000 users a day.

Public Service Request Portal

A portal that serves the public servants of Rwanda implemented through the Ministry of public service (MIFOTRA).

The Public Service Request Portal is to provide clear visibility on the status of requests made to MIFOTRA by public servants. This includes ensuring that the requests made to MIFOTRA avail the requesters with information regarding the status of their respective requests. Furthermore, it aims to provide supplementary data to MIFOTRA highlighting and visualizing critical statistics on the requests processing rates versus the staffing and establishing how they are performing regarding the Standard Operating Procedures.

The Public Service Requests Portal aims to improve the efficiency of MIFOTRA when processing requests by at least 30%.

Integrated Blood Bank Information System

An integrated blood bank information system for the health sector to be operated by the Blood Transfusion division of the Rwanda Biomedical Center RBC, which is the implementing agency for the Ministry of Health in Rwanda.

Donor management module to bring up the number of Blood donors in Rwanda, to also allow easier notification of donors for blood drives and donations, Logistics module to allow for proper requesting and dispatch of blood in the country, inventory for allowing blood grouping, managing stock ins and outs, also allowing for transparency and real-time situation analysis for rare blood types to save lives, Lab module for TTIs testing results, component separation, blood grouping, labelling and tracking and finally Hemovigilance module to show how blood fairs down the value chain from vein to patient.

The aim to bring the number of blood donors up to 5% of the Rwandan Population is underway and making the BT division more efficient to save lives.

Smart Waste Collection Management Portal

The Smart Waste Collection and Management Platform uses locally fabricated dustbins fitted with sensors to monitor waste levels in real time.

The smart waste management system aims to increase the efficiency and transparency in the process of waste collection and disposal in the City of Kigali. This is through fitting fill level sensors in dustbins across the city and sending alerts to the waste collection companies via SMS so that they can respond in real time to the bins that need to be emptied.

The smart waste management system is developed with the aim of enabling the CoK to have a real-time and efficient approach to handling waste within the city.

Grain Storage management system

A web-based system that is being built in partnership with the ministry of agriculture and animal resources (MINAGRI) that will assist in the management and control of the grains stored in silos and warehouses. Viewed as a critical enabler, for the National Strategic Grain Reserves (NSGR) of MINAGRI to manage, monitor and control silos and warehouse facilities in addition to tracking the inventory status in these facilities across the country.

The grain storage management system aims to reduce post-harvest losses that in-turn will have a tremendous positive impact in reducing food insecurity. In addition, reducing post-harvest losses is expected to generate additional income and off-farm employment in activities such as product storing, processing, packaging, and marketing.

Virtual Laboratories for STEM in lower-level high schools

A 3D Virtual laboratory system that provides practical STEM education to students who do not have access to traditional, physical laboratories. The application simulates practical experiments and allows students to control the simulations hands-on.

The virtual laboratory aims to assist students to learn inquisitive skills through interacting with each other, while educators benefit from the instant feedback provided by the learning system. The incorporation of virtual and augmented reality, gamification and multisensorial activities means that virtual labs offer students the opportunity to practice scientific skills subjects at a reduced cost and minimizing hazards associated with traditional labs.

Laboratory management information system

A web-based system being developed for the National Industrial Research and Development Agency (NIRDA) that will improve laboratory research productivity and efficiency by organizing and keeping track of data associated with samples, experiments, Laboratory workflows, and communication between NIRDA and its clients.

The laboratory management information system aims to automate the two laboratories at NIRDA, a Life Science and STEM for Industry Laboratory, focusing on industrial applied research activities. The research activities conducted by the laboratory generate diverse types of data, which must be well-kept, easily tracked, and shared. A digitized Laboratory Management Information System (LMIS) is a more efficient and effective remedy to the inefficiencies in service delivery currently being faced by the laboratories.

Experiences, Resources, Technologies, or Touch Points:


In collaboration with Rwanda ICT Chamber, GIZ has supported the training of 7500 entrepreneurs living in rural areas on digital literacy. The program enabled the trained entrepreneurs to use internet, computers, and other electronic devices to efficiently do their business and enhance productivity. GIZ also worked with RISA to run Digital Ambassadors Program that aimed to train all citizens about digital literacy.

Some customer success stories or testimonials:

“We appreciate the support and efforts you are providing to train our citizens on digital literacy. We definitely see the impact because the number of citizens who used to come to seek support on different services such as Irembo, Mutuel, Ejo Heza, Babyl, and others has reduced because most of them are now able to get those services by themselves using the skills acquired from those training programs. That is even making our work easier and we save time to tackle other issues and support other citizens with different issues”. The Sector Executive’s comment on Digital Ambassadors Program.

“I am now able to use a computer specifically Microsoft Excel to record all my transactions as I grow my business. Thanks to GIZ and Government of Rwanda for thinking of us and bringing this training program. I wish the program can be extended and expanded to support my fellow colleagues who did not get a chance to join”. A businesswoman from Rutsiro district said on Ihuzo Tech Program.

“I am one of the trained trainers on digital literacy by Rwanda ICT Chamber in partnership with GIZ, Digital Transformation Center Rwanda. I use the skills learned in my daily life to grow my business by recording all transactions in Excel sheet, writing business letters using Word document, and using Premier Pro to edit videos from our clients. I am transferring those skills to my fellow citizens through training them so that they can also use them for their development”. A trained trainer’s comment on Ihuzo Tech Program by Rwanda ICT Chamber in partnership with GIZ/DSSD.



Touch Points:

Communities bring stakeholders from both public and private institutions together and encourage Rwandans interested in the above topics to innovate solutions to the existing problems.

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