Ongoing

Centralised Citizen Engagement Platform (Mbaza Rwanda)

Mbaza Citizen Engagement

Timeline
Nov 2024 → Ongoing
Partners
4
Updated
Jun 2026

Implementation impact

Creates a single inclusive government feedback channel that improves responsiveness, transparency, and accountability while ensuring citizens without smartphones can still access services.

Working with

  • Citizens
  • low-literacy users
  • feature-phone users
  • public institutions
— A note

Public Sector Innovation is one thread in a larger fabric — every initiative reinforces the next.Built across Rwanda and the region.